• Can I choose my own colours?

In principal no, this is because our artists have developed a number of colour combinations that complement each other. This ensures that the adaptation of the canvas really stands out and makes the product special. For a single panel a female would be given a pink background and a male a blue background. The colours that are used for most of the panels are used as examples on this site.

If you order more than one panel to be hung next to each other then we can create a variation in background colours. It is also possible to make slight adjustments concerning colour that would be in keeping with your interior. Please ensure to inform us of all details via phone or email.

• Can work be completed within in a shorter time-frame than the specified 21 days (15 work days)?

The specified 21 days is maximum delivery time. In general, work is completed and delivered within two weeks. Unfortunately we are unable to guarantee this owing to possible complications with printing for example, for this reason we specify 21 days.

• What type of frames do Personal Art have available?

This is totally dependant on the material you choose for the artwork. Canvas works are delivered with a black wooden lightweight frame, which is provided with an iron steel cord to enable you to hang the artwork. This frame creates a black edging of approximately 2cm, which gives the painting an extra dimension as the bright colours from the artwork contrast favourably with the black frame. Posters are delivered with a rust free steel frame, which can also be purchased in IKEA.

• What is Canvas?

Canvas is a type of artists’ cloth that the paint is sprayed on to. Canvas is stiffer, thicker and more expensive than paper. And adds an extra dimension to the artwork giving it the feel that the application is actually painted onto the panel. The canvas is finally pulled taught using a special arm.

• When is a piece landscape (longest side horizontal) and when is a piece portrait (longest side vertical)?

A 1-panel and a 4-panel with 1 face per panel are portraits. If the artwork includes more faces per panel landscape is used.

A 6-panel comes as standard in landscape but if you prefer it to be a portrait you can inform us by phone or e-mail. A 9-panel is always a portrait, we do not recommend a landscape as the surface becomes too thin.

• Can I send normal (analogue) photos?

Yes you can. We make use of a professional scanner that turns analogue photos into digital images (files), without affecting the quality of the final product. Photos can be sent to:

Personal Art UK

Personal Art
15A Oxberry Avenue
London
SW6 5SP

• How is the artwork sent?

Personal Art artworks are sent with a professional courier. The pieces are bubble wrapped and then packed in strong cardboard boxes. A piece of framed work is sent with corner protectors.
If you are not home to receive your artwork then the courier will leave it with a neighbour or put a note through your letter box.

• Is it possible to order pieces in non-standard sizes?

Yes you can, but we do not have a standard price list for this. We suggest that you drop us an email or call us to discuss your requests and an estimate can be based on this exchange of information.

• Can I pay with debit card or credit card?

Yes you can!  Our on-line payment system utilises the added security of Worldpay.  Once you have selected your artwork, you will go to our payment website which is operated by Worldpay.  You don't need to be already registered with Worldpay, simply fill in your card details as with any other on-line card transaction.

• Can I pay with cheque?

Yes you can although online payment by debit or credit card is our fastest and preferred method of payment. But if you would like to pay by cheque, on the order form, please select ‘Cheque’ as your payment method.


• Refund policy

Due to the bespoke status of our artworks, all items that are delivered as described on our website and in good condition may not be returned but damaged items will be exchanged free of charge. We reserve the right to charge for re-posting returned orders, which have been especially produced to meet your personal requirements.


• Damages

Full refunds will be made by Personal Art for items lost or damaged in transit. You should keep all packaging and/or artwork as found and notify us within 1 day of the item arriving in a damaged condition to be eligible for a full refund or exchange.